Warisan138 Privacy Policy – Protecting Your Personal Data

Warisan138 ("we", "our platform") takes the privacy of every member and user who accesses our website and services seriously. This Privacy Policy is provided to give you a clear and transparent overview of how we collect, use, store, and protect your personal information.

This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management. We are committed to ensuring all information you provide is handled with full respect and responsibility.

By registering as a warisan138 member, accessing our platform, or using any of the services we offer, you consent to the collection and processing of your personal data as described in this Privacy Policy.

Warisan138 collects various categories of personal information to enable us to provide you with a safe, seamless, and tailored service. Below is a summary of the data we collect:

Your personal information is collected through several different channels as you interact with the warisan138 platform:

• Account registration: Information you enter directly during the new member registration process.
• KYC verification: Supporting documents you upload to verify your identity for withdrawal processing purposes.
• Platform activity: Data automatically generated when you play, make a deposit, or contact customer support.
• Cookies and tracking technologies: Technical information is collected automatically via session cookies, preference cookies, and analytics cookies when you browse our website.
• Direct communications: Information you provide when contacting our customer support team via live chat or email.
• Trusted third parties: In certain cases, we receive information from recognised third-party identity verification providers to support our KYC process.

All personal data we collect is used solely for legitimate and transparent purposes. The following are the primary purposes for which warisan138 uses your data:

• Account management: To create, maintain, and securely manage your member account.
• Identity verification (KYC): To meet regulatory requirements and prevent fraud, money laundering, and unauthorized access.
• Transaction processing: To process deposits, withdrawals, and any financial transactions you carry out on our platform.
• Customer support: To respond to inquiries, resolve complaints, and provide you with technical assistance.
• Security and fraud prevention: To monitor suspicious activity, detect unauthorized access attempts, and protect the integrity of the platform.
• Legal compliance: To fulfill applicable legal and regulatory obligations, including reporting to authorities when required.
• Service improvement: To analyze usage patterns in order to improve platform performance, user experience, and our game offerings.
• Platform communications: To send important notifications regarding your account, policy changes, or promotional offers (with your consent).

Warisan138 does not sell, rent, or disclose members' personal data to third parties for commercial purposes. However, in certain limited situations, we may share data with the following parties:

• Payment service providers: Required transaction information is shared with payment processors and partner banks to enable deposits and withdrawals to be processed.
• Identity verification providers: KYC data may be shared with recognised third-party verification platforms to authenticate your documents.
• Technology providers: Cloud and infrastructure service providers that support our platform operations, subject to strict confidentiality agreements.
• Legal authorities: Information may be disclosed to government authorities, regulatory bodies, or law enforcement agencies where required by law or court order.
• Auditors and professional advisors: Legal advisors, accountants, or auditors who assist us in meeting our compliance obligations, subject to their professional confidentiality duties.

Every third party that receives data from warisan138 is required to comply with data protection standards equivalent to those we apply ourselves.

The security of your personal data is the absolute priority of warisan138. We implement multiple layers of technical and organisational protection to ensure your data remains secure at all times:

• 256-bit SSL encryption: All data transmitted between your browser and our servers is protected by high-grade encryption that cannot be intercepted.
• Two-factor authentication (2FA): An additional security layer that requires verification through your device each time you log in from a new device.
• Role-based access control: Only staff with specific authorisation may access member personal data, and every access is logged for audit purposes.
• 24/7 security monitoring: Our threat detection system operates around the clock to identify and respond to any suspicious activity.
• Periodic data backup: Data is backed up regularly and stored in secure locations to ensure continuity of service.
• Independent security audits: Our platform undergoes regular security audits by independent third parties to verify the effectiveness of our protection measures.

Warisan138 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login session authentication and security settings. These cookies cannot be disabled.
• Preference cookies: Saves your preference settings such as language and display theme to provide a more personalised experience.
• Analytics cookies: Helps us understand how users interact with the platform for continuous improvement purposes. Data collected is anonymised.
• Performance cookies: Records technical information such as page load times to help us improve platform speed and stability.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on our platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by us:

To exercise any of the above rights, please contact the warisan138 customer support team. We will process your request within 30 business days. Please note that certain requests may be subject to legal restrictions.

Warisan138 only retains your personal data for as long as necessary to fulfill the original purpose of collection or as required by applicable law.

• Active account data: Retained for as long as your account remains active and for a specified period after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of seven (7) years in line with Malaysia's financial reporting legal requirements.
• KYC documents: Retained for the period required by applicable anti-money laundering (AML) regulations.
• Support communication logs: Retained for three (3) years for reference and dispute resolution purposes.
• Technical log data: Typically retained for 90 days for security and system debugging purposes.

Once the retention period expires, your data will be securely deleted or anonymized in accordance with our standard procedures.

The warisan138 platform may contain links or references to third-party websites in certain contexts. warisan138 is not responsible for the privacy practices or content of those third-party websites.

We encourage you to read and understand the Privacy Policy of every website you visit outside the warisan138 platform. This Privacy Policy applies solely to the warisan138 platform and its services.

The warisan138 platform is not designed for children, and individuals under the age of 18 are strictly prohibited from using our services. We do not knowingly collect personal data from minors.

Should we discover that personal data has been collected from minors without our knowledge, we will immediately take steps to delete that data and close the associated account. Parents or guardians who become aware that their child has registered on our platform are requested to contact our support team immediately.

Warisan138 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our practices, technological requirements, or applicable legislation.

When significant changes are made, we will notify you via in-platform notifications or the email address you registered with. The "Updated" date at the top of this document will always reflect the latest version of our Privacy Policy.

Your continued use of the warisan138 platform following any amendments constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you should cease using the platform and contact us to close your account.